We aim to dispatch all orders within 2 working days of receiving the order. If we are unexpectedly out of stock at the time of ordering however the item may take up to two weeks to be made up especially. Therefore if you need the item by a specific date please contact us by email or by phone so that we can do our best to make sure the item reaches you in time.
UK Delivery – Royal Mail 'Recorded Delivery’ service, insured and requires a signature for delivery.
Have a super-urgent request? In most cases, provided the item is in stock we can organise sending you the item to be delivered the next day. Just call us to check we have the item and let us know how urgent it is.
Its his birthday TODAY? For London- based customers we can even offer a same-day biked service just contact us with your postcode for a delivery quote and to check stock availability.
International Delivery – the parcel will be sent by Royal Mail’s ‘International Signed For’ service and your parcel will require a signature on receipt. We aim to post your order within 48 hours and it usually takes 5 working days to arrive, up to one month. We can’t guarantee delivery dates.
All payments must be received and authorised before shipment.
ONLINE RETURN / REFUND POLICY
We will refund or exchange unworn items returned in the same condition as they were sent provided we are contacted within 7 days of delivery, and the item is returned to us within 21 days of delivery. Where postage is free of charge (for certain garments sent outside the UK) our cost for of delivery will be deducted from the total refund amount. Delivery postage must be paid for all exchanges (including for those where the first postage may have been free of charge)
The item/s must first be sent back in their original, unworn condition and then we can organise the exchange. We also do not offer refunds on made to order or customised pieces which have been personalised to suit your requirements.
We will refund or exchange any faulty item within 28 days of delivery, including postage costs.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email firstname.lastname@example.org quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. please note mark as “returned to sender”" on package as we will not be responsible for U.K customs duty.